Refund & Return Policy

We want you to be confident in every purchase. If an item does not meet your expectations, we provide a streamlined return and refund process within 10 days of delivery.

1. Key Return Terms

Return Window: You have 10 calendar days from the carrier delivery timestamp to request a return. Requests submitted after this 10-day period cannot be accepted.
Product Condition: Items must be returned in brand-new, unwashed, and unworn condition, with all original tags attached and original packaging fully intact.
Proof of Purchase: A valid order number, receipt, or digital order confirmation must accompany your return request.
Prior Authorization Required: Items sent back without prior return authorization cannot be processed by our fulfillment center and may be refused.

2. How to Request a Return

Step 1 — Submit a Request: Email our support team at support@lambersboutique.com with your order number, the item you wish to return, and the reason for your request.
Step 2 — Receive Your Prepaid Label: Once your return is approved, we will email you a prepaid shipping label along with detailed packaging and shipping instructions.
Step 3 — Inspection & Processing: After your return package is delivered to our warehouse, our quality control team will inspect the item to verify it meets our condition standards.

3. Excluded & Final Sale Items

Certain merchandise categories are strictly non-returnable:

Clearance & Sale Items: Products purchased under clearance markdowns, promotional sales, or special discount promotions.
Gift Cards: Digital gift cards and store credit vouchers.
Personal Care & Hygiene: Cosmetics, beauty products, skincare, and personal grooming merchandise.
Perishable or Made-to-Order Items: Fresh flowers, plants, food items, and customized or personalized products.
Hazardous Materials: Flammable liquids, aerosol sprays, pressurized gases, or other dangerous substances.

4. Damaged, Defective, or Incorrect Deliveries

Please review your package promptly upon arrival:

Reporting an Issue: If your order arrives damaged from transit, exhibits a manufacturing defect, or contains an incorrect product, contact us at support@lambersboutique.com as soon as possible.
Resolution Process: Please provide photos of the defective or damaged item along with your order confirmation. Our team will review the issue and arrange an immediate replacement or full refund.

5. Exchanges

To secure an alternate size, color, or style as quickly as possible, we process exchanges through a return-and-reorder system:

Step 1: Follow the standard return steps above to send back your original merchandise for a refund.
Step 2: Place a separate new order on our website for the replacement product at your convenience to ensure your preferred item does not sell out.

6. Refund Processing & Bank Timelines

Refund Authorization: Once our inspection team reviews and approves your returned product, your refund will be issued back to your original payment method within 10 days.
Financial Institution Posting: Depending on your bank or card issuer, additional processing time may be required before the refunded amount appears on your statement.
Escalations: If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact our support desk at support@lambersboutique.com.

For return status questions, refund inquiries, or general order assistance, contact our team:

Contact Information

Store Name: Lambers Boutique
Company Name: Lotus Bloom LLC
Company Address: 117 S Lexington Street, STE 100, Harrisonville, MO 64701, United States
Warehouse Address: 1198 First St NW Grand Rapids, MI 49504
Phone: +1 650 3539328
Email: support@lambersboutique.com

Business Hours:
Monday to Friday | 09:00 – 17:00 (Eastern Time)
Weekends | 11:00 – 16:00 (Eastern Time)

We aim to reply to all customer inquiries within 24 business hours.