Privacy policy

This Privacy Policy explains how Lambers Boutique collects, uses, protects, and discloses personal information across our storefront, digital services, and customer support channels. Our store operates on the Shopify e-commerce platform, which provides the technical infrastructure powering our checkout, inventory management, and order processing.

1. Information We Collect and Why

Rather than collecting unnecessary personal data, we limit our processing to information needed to serve you, secure transactions, and keep our catalog running smoothly:

Contact & Identity: We collect details such as your full name, email address, phone number, and both delivery and billing addresses to fulfill your purchases, send live tracking updates, and answer customer support inquiries.
Billing & Payments: To process transactions and protect against fraudulent activity, we retain your payment method type, billing records, transaction IDs, and the last four digits of your payment card. All sensitive card numbers and security codes are transmitted directly to PCI-compliant gateways and are never stored on our systems.
Account Records: When you register an account, we store your username, encrypted login credentials, and personal preferences so you can maintain a saved profile and track past orders.
Shopping Activity: Information regarding the products you browse, save to wishlists, add to your cart, purchase, or return is processed to personalize your storefront experience, recommend relevant items, and manage inventory levels.
Technical & Device Telemetry: Each visit automatically logs diagnostic data—such as your IP address, browser type, operating system, network details, and unique device IDs—to authenticate sessions, troubleshoot platform issues, and analyze site performance.
Direct Correspondence: If you contact support, submit reviews, or leave feedback, we retain your emails and messages to address your requests and resolve service issues.

2. How Your Information Is Shared

We do not sell, rent, trade, or commercialize your personal information to third-party data brokers. Data disclosures are strictly limited to necessary operational functions:

Platform Hosting (Shopify): Shopify hosts our database and checkout system. Your information may be transmitted to and stored by Shopify and its global affiliates to process transactions and safeguard the platform against fraud. For further information, consult the Shopify Consumer Privacy Policy.
Fulfillment & Logistics: External warehouses and carrier services receive your contact and address details strictly to package and deliver your orders.
Payment Gateways: Integrated financial processors securely handle credit card validation, refunds, and chargeback claims.
Marketing & Analytics Partners: With your consent or where legally permissible, marketing networks (such as Google and Meta) help us serve relevant ads and measure traffic performance. You may opt out of promotional communications at any time.
Legal & Protective Obligations: We may disclose records when required by law, court order, subpoena, or to protect the safety, legal rights, and security of our customers and store operations.

3. Cookies and Automated Technologies

We use cookies, web beacons, and similar tracking tools to support store functionality:

Strictly Necessary Cookies: Essential for site navigation, session management, and shopping cart persistence.
Performance & Analytics Cookies: Help us track visitor volumes, bounce rates, and load speeds to optimize store performance.
Advertising Pixels: Allow us to evaluate the reach and relevance of external promotional campaigns.

You can modify or disable cookies through your browser settings. Note that disabling essential cookies may impact store functionality and checkout availability.

4. Data Security and Retention

Safeguards: All personal data transmitted during checkout is encrypted using Transport Layer Security (TLS/SSL). Administrative access to customer data is protected by multi-factor authentication. While we implement recognized industry safeguards, no online transmission or digital storage system can be guaranteed 100% impenetrable.
Retention Timeline: We store personal records only as long as necessary to fulfill original commercial purposes, maintain customer accounts, comply with statutory tax and accounting mandates (typically up to 7 years for financial records), and resolve legal claims.

5. Your Privacy Rights & Choices

Depending on your local jurisdiction, including relevant state privacy laws, you hold specific statutory rights:

Right to Access / Know: Request confirmation and a summary of the personal information we hold about you.
Right to Portability: Request an exportable, digital copy of your data file.
Right to Correction: Request updates or corrections to outdated or inaccurate personal details.
Right to Deletion: Request the permanent removal of your non-essential personal information, subject to legal recordkeeping requirements.
Right to Restrict or Object: Limit how your personal information is processed or opt out of targeted cross-context marketing.
Right to Withdraw Consent: Revoke previously granted consent for marketing communications or optional tracking at any time without penalty.
Non-Discrimination: We will not deny goods, adjust prices, or degrade website services if you choose to exercise your privacy rights.

Submitting a Request: Email our Data Privacy Desk at support@lambersboutique.com. To protect your records, we verify identity before processing deletion or disclosure requests. Authorized representatives must provide valid written authorization.

6. Minors' Privacy

Lambers Boutique is intended strictly for adults and individuals of legal majority. We do not intentionally collect or process personal data from individuals under 16 years of age. If a parent or legal guardian believes a minor has submitted personal information to our store, please contact us for immediate removal of the data.

7. International Data Transfers

Because Lambers Boutique operates on a global cloud infrastructure through Shopify, your information may be processed and stored on servers located outside your home jurisdiction (including the United States and Canada). When international transfers occur, we implement recognized contractual safeguards, including standard contractual clauses where applicable.

8. Updates to This Policy

We reserve the right to revise this Privacy Policy to reflect operational, commercial, or regulatory changes. Any updates will be posted directly to this page with an updated "Last Updated" date at the top of the policy.

If you have questions regarding this Privacy Policy, wish to file a request, or need help with your account data, please contact us:

Contact Information

Store Name: Lambers Boutique
Company Name: Lotus Bloom LLC
Company Address: 117 S Lexington Street, STE 100, Harrisonville, MO 64701, United States
Warehouse Address: 1198 First St NW Grand Rapids, MI 49504
Phone: +1 650 3539328
Email: support@lambersboutique.com

Business Hours:
Monday to Friday | 09:00 – 17:00 (Eastern Time)
Weekends | 11:00 – 16:00 (Eastern Time)

We aim to reply to all customer inquiries within 24 business hours.